The Tour Manager accompanies groups of tourists on their trips around the world, provides tourist information, takes care of the practical aspects of a tour and helps to create a pleasant atmosphere in the group. The Tour Manager also acts as a representative of the tour operator and plays a decisive role in the tourists’ experience of a tour.
The course is aimed at the professionalisation of Tour Managers and City Guides of companies in destination countries in terms of associating and working with Western tourists. The emphasis of the course can be found in the interaction between tourists and local. The course focuses on the role of the Tour Manager and City Guides in group processes, intercultural communication, cross-cultural differences, leadership skills, provision of services and sustainable tourism. Opleiding.
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